Resources For Our Clients

On this page, clients of I Can Jump Puddles can access important information and policies about the supports and services we provide.

If you need further information, have feedback to share or a complaint to lodge, please contact us:
Phone: 08 7085 3999
Email:​ info@icanjumppuddles.com.au
Post: PO Box 132, West Beach SA 5024


National Standards for Disability Services (Overview)

How to Make a Complaint (Easy Read)

National Standards for Disability Services (Easy Read)

What is a Conflict? (Easy Read)

NDIS Guide to Service Agreements (Easy Read)

Your Right to Privacy (Easy Read)


Advocacy Policy

Complaints Management Policy

Resolving Conflicts of Interest Procedure

Participant Rights Policy

Referrals Policy

ICJP Billing Guide

Cancellations Policy

Complaints Management Procedure

Conflict of Interest Policy

Decision Making and Consent Policy

Incident Management Procedure

Incident Management Policy

Transportation of Clients Policy

NDIS Code of Conduct

Privacy and Confidentiality Policy


Emergency & Disaster Management Policy


NDIS Commission

National Disability Advocacy Finder

Release Form


If you or your family would like to seek an independent advocate to work with, try searching the National Disability Advocacy Finder.

Alternatively, you may wish to contact the following organisations directly:

Disability Rights Advocacy Service

Mile End, SA
Phone: 8351 9500

Independent Advocacy SA Inc.

Adelaide, SA
Phone: 8232 6200

Riverland Advocacy Service

Berri, SA
Phone: 8582 242

Citizen Advocacy SA Inc.

Adelaide, SA
Phone: 8410 6644

Brain Injury SA

Adelaide, SA
Phone: 8217 7600

Other Support Services

For children, youth and parents

Kids Help Line

1800 551 800
24/7 telephone counselling for children and young people


Parenting SA

Resources and support for parents



Support for young people

Australian Childhood Foundation

Resources and information for parents


Early intervention mental health services for 12-25 year olds

Metropolitan Youth Health

Clinical health service for 12-25 year olds

Young Adult Health and Wellbeing

Resources to support young people

Charter of Rights

Outlines the rights of children and young people under guardianship

For adults needing extra support


13 11 14
24/7 telephone counselling



Free self help online program of cognitive behaviour therapy


Mental Health Services

13 14 65
24/7 assessment and intervention for mental health


Information on anxiety and depression

SA Gov Crisis Helplines

Various services for emergency situations