Client Resources
Resources For Our Clients
On this page, clients of I Can Jump Puddles can access important information and policies about the supports and services we provide.
If you need further information, have feedback to share or a complaint to lodge, please contact us:
Phone: 08 8355 7465
Email: info@icanjumppuddles.com.au
Post: PO Box 132, West Beach SA 5024
Resources
National Standards for Disability Services (Overview)
How to Make a Complaint (Easy Read)
National Standards for Disability Services (Easy Read)
What is a Conflict? (Easy Read)
NDIS Guide to Service Agreements (Easy Read)
Your Right to Privacy (Easy Read)
Policies
Advocacy Policy
Complaints Management Policy
Resolve Conflicts of Interest Procedure
Participant Rights Policy
Referrals Policy
Complaints Management Procedure
Decision Making and Consent Policy
Incident Management Procedure
Incident Management Policy
Transportation of Clients Policy
Cancellations Policy
Conflict of Interest Policy
Exit Participant Procedure
NDIS Code of Conduct
Privacy and Confidentiality Policy
Links
NDIS Commission
National Disability Advocacy Finder
Advocates
If you or your family would like to seek an independent advocate to work with, try searching the National Disability Advocacy Finder.
Alternatively, you may wish to contact the following organisations directly:
Disability Rights Advocacy Service
Mile End, SA
Phone: 8351 9500
Phone: 8351 9500
Independent Advocacy SA Inc.
Adelaide, SA
Phone: 8232 6200
Phone: 8232 6200
Riverland Advocacy Service
Berri, SA
Phone: 8582 242
Phone: 8582 242
Citizen Advocacy SA Inc.
Adelaide, SA
Phone: 8410 6644
Phone: 8410 6644
Brain Injury SA
Adelaide, SA
Phone: 8217 7600
Phone: 8217 7600
Disability Advocacy and Complaints Service of SA (DACSSA)
Adelaide, SA
Phone: 7122 6030
Phone: 7122 6030
Advocacy for Disability Access and Inclusion Inc.
Adelaide, SA
Phone: 8340 4450
Phone: 8340 4450
Other Support Services
For children, youth and parents
Kids Help Line
1800 551 800
24/7 telephone counselling for children and young people
24/7 telephone counselling for children and young people
Parenting SA
Resources and support for parents
ReachOut!
Support for young people
Australian Childhood Foundation
Resources and information for parents
Headspace
Early intervention mental health services for 12-25 year olds
Metropolitan Youth Health
Clinical health service for 12-25 year olds
Young Adult Health and Wellbeing
Resources to support young people
Charter of Rights
Outlines the rights of children and young people under guardianship
For adults needing extra support
Lifeline
13 11 14
24/7 telephone counselling
24/7 telephone counselling
MoodGYM
Free self help online program of cognitive behaviour therapy
Mental Health Services
13 14 65
24/7 assessment and intervention for mental health
24/7 assessment and intervention for mental health
Beyondblue
Information on anxiety and depression
SA Gov Crisis Helplines
Various services for emergency situations