Client Resources

Resources For Our Clients

On this page, clients of I Can Jump Puddles can access important information and policies about the supports and services we provide.

If you need further information, have feedback to share or a complaint to lodge, please contact us:
Phone: 08 8355 7465
Email:​ info@icanjumppuddles.com.au
Post: PO Box 132, West Beach SA 5024

Resources

National Standards for Disability Services (Overview)

How to Make a Complaint (Easy Read)

National Standards for Disability Services (Easy Read)

What is a Conflict? (Easy Read)

NDIS Guide to Service Agreements (Easy Read)

Your Right to Privacy (Easy Read)

Policies

Advocacy Policy

Complaints Management Policy

Resolve Conflicts of Interest Procedure

Participant Rights Policy

Referrals Policy

Complaints Management Procedure

Decision Making and Consent Policy

Incident Management Procedure

Incident Management Policy

Transportation of Clients Policy

Cancellations Policy

Conflict of Interest Policy

Exit Participant Procedure

NDIS Code of Conduct

Privacy and Confidentiality Policy

Links

NDIS Commission

National Disability Advocacy Finder

Advocates

If you or your family would like to seek an independent advocate to work with, try searching the National Disability Advocacy Finder.

Alternatively, you may wish to contact the following organisations directly:

Disability Rights Advocacy Service

Mile End, SA
Phone: 8351 9500
i

Independent Advocacy SA Inc.

Adelaide, SA
Phone: 8232 6200
v

Riverland Advocacy Service

Berri, SA
Phone: 8582 242

Citizen Advocacy SA Inc.

Adelaide, SA
Phone: 8410 6644

Brain Injury SA

Adelaide, SA
Phone: 8217 7600

Disability Advocacy and Complaints Service of SA (DACSSA)

Adelaide, SA
​Phone: 7122 6030

Advocacy for Disability Access and Inclusion Inc.

Adelaide, SA
Phone: 8340 4450

Other Support Services

For children, youth and parents

Kids Help Line

1800 551 800
24/7 telephone counselling for children and young people
i

Parenting SA

Resources and support for parents
v

ReachOut!

Support for young people

Australian Childhood Foundation

Resources and information for parents

Headspace

Early intervention mental health services for 12-25 year olds

Metropolitan Youth Health

Clinical health service for 12-25 year olds

Young Adult Health and Wellbeing

Resources to support young people

Charter of Rights

Outlines the rights of children and young people under guardianship
For adults needing extra support

Lifeline

13 11 14
24/7 telephone counselling
i

MoodGYM

Free self help online program of cognitive behaviour therapy
v

Mental Health Services

13 14 65
24/7 assessment and intervention for mental health

Beyondblue

Information on anxiety and depression

SA Gov Crisis Helplines

Various services for emergency situations