You can choose how your NDIS plan funding will be managed. There are different options, including:

• Complete self-management
• Engaging a plan management provider
• Managed through the NDIA
• A combination of the above methods

If you are unhappy with the plan approved by the NDIS, you can ask for a review. A senior NDIA staff member will review the plan based on the information you’ve provided. Hopefully this will resolve any issues.

However, if you are unhappy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal.

Yes. The NDIS aims to give choice and control to participants to select the services they receive. You can also decide to change providers if needed.

If the NDIA is managing your funding, you will need to choose a registered NDIS provider, such as I Can Jump Puddles.

If you are self managing your plan or using a registered plan management provider, you can use any service provider. Note that if a provider is not registered, you may need to consider the quality, risks, safeguards and potential additional costs of that provider.

If you aren’t happy with the support you are receiving from one of your service providers, including I Can Jump Puddles, please contact the organisation directly.

All NDIS registered providers must have complaints management procedures in place – so your feedback will be acknowledged, investigated and resolved without adversely affecting you or the services you receive.

If you are unhappy with the response from the organisation, you can contact the NDIS Quality and Safeguards Commission and lodge a formal complaint.

If you don’t meet the access requirements for the NDIS, you can still get lots of information about other support that could benefit you. The NDIS can also help you with referrals.

For people who have been recently diagnosed with a neuromuscular condition, I Can Jump Puddles can also provide assistance in navigating entry to the NDIS. Contact us for more information.